The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. UNHCR’s mandate under the Statute of the Office of the United Nations High Commissioner for Refugees is to lead and co-ordinate action for international protection to refugees; seek permanent solutions for the problems of refugees and safeguard refugee rights and well-being. UNHCR has an additional mandate concerning issues of statelessness, as it is given a designated role under Article 11 of the 1961 Convention on the Reduction of Statelessness.
Under the overall supervision of a (Senior) IT Officer, the IT Associate provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in the Area of Responsibility (AoR). S/he normally receives technical guidance from a (Senior) IT Officer for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. In offices where there is no IT Officer, direct supervision may be exercised by the (Snr) Admin Officer as applicable in the duty station.
Roles and Responsibilities:
Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.
In consultation with the supervisor, establish the IT requirements in field operations, considering the overall IT and Telecom strategy of the region, the operational needs and the security constraints.
Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate IT needs.
Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures.
Maintain records of the installations and repairs/replacements done and keep the supervisor fully informed on the status of the equipment.
Provide each office, where equipment is installed, with full information for their asset management records.
If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement.
Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.
Add or remove users from the Network.
Assist in the maintenance of accurate records of users and usage of the Network.
Carry out minor hardware maintenance.
Provide Technical Briefing/Training on the equipment to local IT resources and users, including IPs, ensuring that they are able to maintain/use the equipment.
Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies.
Decide on appropriate resolution to incidents / problems.
Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.
Perform other related duties as required.
Three years relevant experience with High School Diploma; or two years relevant work experience with Bachelor or equivalent or higher in Information Technology
Experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems.
Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Previous experience in Emergencies is an advantage.
TR-Training – Virtual and face to face
IT-Microsoft Office Productivity Software
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Empowering and Building Trust
Innovation and Creativity
How To Apply for UNHCR Uganda Jobs 2022
All interested and suitably qualified candidates should submit their applications through the link below.
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