UN WFP Uganda Jobs 2021 – IT Operations Assistant (Digital Assistance Services)

Job Title: IT Operations Assistant (Digital Assistance Services) – UN WFP Uganda Jobs 2021

Organization: UN World Food Programme (WFP)

Duty Station: Uganda



UN World Food Programme (WFP) Profile:

United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.

Brief description of WFP in Uganda

WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.

As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.



Job Summary:

The job is found in the Uganda Country Offices (CO) reporting to the Business Transformation Officer (Digital Solutions). WFP Uganda Internal Audit (AR-20-06) recommended adoption of a central, comprehensive IT system that would allow it to digitally – and in an automatized manner – capture, process, and analyze its beneficiary information and information associated with the assistance/transfer each individual/ household receives across all programmes, specifically in relation WFP Uganda’s refugee response operations.  To manage the setup and implementation of the IT system, additional human resource under the TEC unit was recommended by the CBT Working Group.

The role will be responsible for provision of operataional support in the implmentation of the Digital Assistance Services (DAS) at the Country Office.



Roles and responsibilities of UN WFP Uganda Jobs 2021:

  1. Map existing data infrastructures, data sources, data flows, and preparing raw data from these multiple sources to support analysis and intelligent business decision making.
  2. Manage the resolution of user DAS problems, designing knowledge bases, workarounds, and presentation on the known issues.
  3. Support the efforts of DAS teams on outstanding operational issues and changes relevant for the AOs through training, user awareness, changes in configuration etc.
  4. Receive DAS incidents and service requests through phone, email or any other medium and logging them as tickets in the Incident Management System based on urgency and impact of the issue.
  5. Test and analyze DAS solutions and documenting the match against business requirements for quality and accuracy.
  6. Support appropriate IT assessments to assist informed DAS-related operational decision making
  7. Support on-ground testing, roll-out and/or operations of DAS as required.



Qualifications for UN WFP Uganda Jobs 2021

Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Information Systems or related fields

  • At least 2 years experience in data analysis, data product/solution development, technology-focused teams.
  • Experience with data visualization tools such as Tableau, PowerBI, or HTML5.
  • Experience working with users and team processes.

Language: Fluency (level C) in the English language.



How To Apply for UN WFP Uganda Jobs 2021

All interested and suitably qualified candidates should submit their applications through the link below.

Click here to apply

Closing Date: 5th November 2021 



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