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Job Title: Call Center Manager – Turaco Uganda Jobs 2022
Duty Station: Kampala, Uganda
Turaco is a fast-growing financial services start-up in East Africa that is bringing a new model to health and risk financing for emerging customers. Turaco is a subscription-based insurance for the mass market bundled with regular transactions that people are already doing. Turaco works through business partnerships to offer affordable insurance products that add real value to people’s lives. At Turaco we value simplicity, communication and transparency and strive to transform the way insurance works. When it comes to claims, our goal is to pay out, and fast. Since launching in Feb 2019, Turaco has acquired 20,000+ end users. Over the next 24 months, that will grow to 500,000+ end users. We are growing very fast, and we need leaders who can grow with us.
Turaco is looking for a skilled Call Centre Manager (CCM) to work in our Kampala office. The CCM will report to the General Manager and will lead a growing call center team to enhance team performance, and improve service quality, and cost-effectiveness.
The CCM will establish and track team daily objectives, conduct effective resource planning to maximize the productivity of people and technology, and collect and analyze call center statistics. This is an exciting growth opportunity to be at the forefront of an innovative insure-tech company. We’re looking for someone who is results-oriented, organized, customer-centric, and comfortable in a fast-paced startup environment.
Roles and Responsibilities:
All interested and suitably qualified candidates should submit their applications through the link below.
Deadline: Open until filled
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