Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary
Installation, Configuration and maintenance of Enterprise Infrastructure. Daily resolution of assigned issues within SLA on the Issue Tracker and execution of any other duties as may be direct by the supervising office.
Roles and Responsibilities:
Handles Support issues for servers, desktop and laptops
Abide to Incident, Change and Problem management and SLA. Follow up on all assigned issues
Implement Change with minimum Business disruptions
Improve Service through targeted Improvement Programs
Standardise and optimise service offerings across all locations
Render technical support in computer equipment and peripherals.
Installation / setup
Installation and Configuration of all Desktop/laptops
Installation and configuration of printers
Installation and configuration of servers
Always use the asset System when releasing assets from IT.
Abide to Incident, Change and Problem management and SLA
Ensure the compliance of audit issues where PC, laptops and matters of this area are concerned
Follow up on all assigned issues
Attend Production Meetings and Change meetings when called upon
Problem Management – Review the Service Desk issues for:
Desktop / Laptop faults trends
Issue repetitions
Come up with RCA (send them to Problem management)
Work with the Project team to handle projects in your area
Minimum Qualifications
The ideal applicant must hold a University graduate with a degree / IT , Engineering or a related subject. MCSE or equivalent
Extensive technical experience in IT Enterprise Environment (2-3 years)
Knowledge of WAN/LAN technologies
Knowledge of different DHCP, AD, MAIL, DNS technologies
Scripting and programming languages used to automate maintenance tasks
Knowledge in both Windows and Linux OS Platforms
Knowledge in VMware Administration and deployment
How To Apply for Stanbic Bank Uganda Jobs 2022
All interested and suitably qualified candidates should submit their applications through the link below.
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