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Rocket Health Uganda Jobs 2022 – Fresher Pharmacy B2B Client Relations Officer

Job Title: Pharmacy B2B Client Relations Officer – Rocket Health Uganda Jobs 2022

Organization: Rocket Health

Job Location: Kampala, Uganda

Reports to: B2B Client Relations Lead



Rocket Health and The Medical Concierge Group Profile:

Rocket Health is a service of The Medical Concierge Group, a licensed and registered Clinic, Laboratory and Pharmacy. The Medical Concierge Group (TMCG) is a digital health enterprise incorporated in Uganda (HQ), Kenya and Nigeria since 2012. It is comprised of a portfolio of innovative healthcare ventures including: health call centers, mobile clinical services, health content development, and healthcare enterprise software solutions.



Job Summary:

To support the development and implementation of strategies to drive B2B client acquisition, retention and satisfaction to achieve market dominance in East Africa.



Roles and Responsibilities:

Client Engagement and Management

  • B2B clients relationship and stakeholder management
  • Support accurate customer needs analysis, quantification, forecasting and procurement planning
  • Sales and Customer order management to ensure timely processing and delivery of orders
  • Implement order tracking mechanisms and work collaboratively with the logistics team to ensure efficient and timely delivery of orders
  • Conduct customer surveys and implement responsive feedback and follow-up mechanism
  • Effectively manage a responsive complaints management system.

Operations Excellence and Compliance

  • To support the development of policies/guidelines and acquisition of required licenses to ensure compliance with regulatory requirements
  • Support development, training, Implementation and compliance to guidelines and standard operating procedures for B2B operations
  • Support development of appropriate technology to effectively deliver Pharmacy B2B services
  • Support development of relevant KPIs, targets and monitoring mechanisms to ensure continuous improvement of customer experience.
  • Ensure adequate resources are available and well managed for effective operations
  • Support the Periodic Reporting of B2B pharmacy business unit performance
  • Ensure continuous quality improvement in the delivery of overall pharmacy services in collaboration with all section leads.
  • Take up any other roles as may be assigned.



Minimum Qualifications: 

  • Bachelors in Business/Marketing/Project/Operations/healthcare management or another related program
  • A degree/Diploma in Pharmacy or Postgraduate training/certification in a relevant field is an added advantage
  • Minimum of 2 years of working experience in a marketing/management role preferably in the health sector/pharmaceutical supply chain
  • Experience or qualification in the use of digital technologies is an added advantage

Job Skills and Person specifications

  • Innovative
  • Marketing and Sales
  • Stakeholder management
  • Excellent communication and presentation skills.
  • Ability to work independently and multi-task effectively
  • High levels of organization and output-oriented
  • Good Information Technology skills


  • Integrity
  • Quality
  • Innovation
  • Customer satisfaction



How To Apply for Rocket Health Uganda Jobs 2022

All candidates should apply online at the link below.

Click Here

Deadline: 10th August 2022



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Posted in Call Centre Jobs In Uganda