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NFT Consult Uganda Jobs 2022 – No Experience Call Center Agents

NFT Consult Uganda Jobs 2022 – No Experience Call Center Agents

August 28, 2022

Job Title: Call Center Agents – NFT Consult Uganda Jobs 2022

Organization: NFT Consult Uganda

Job Location: Kampala with frequent field movements



Job Summary:

Our client is a Knowledge Management (KM) and Information Technology (IT) products and services company seeking to hire a dynamic, proactive individual to join their busy call centre immediately.



Roles and Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.



Minimum Qualifications

  • He/she must have attained a Bachelors’ degree as minimum qualification.
  • A credit in Math & English at UCE Level is a must
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision-making skills.



How To Apply for NFT Consult Uganda Jobs 2022

Interested and Qualified, Please apply on [email protected]

Deadline: 6th September 2022



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