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Job Title: Supervisor (Call Centre) – MTN Uganda Jobs 2022
Organization: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: Manager (Call Center)
MTN Uganda Profile:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary:
To coordinate and supervise the activities of the Team Leaders to ensure a smooth running of the online and back-office Contact Centre functions with high-performance standards.
Roles and responsibilities:
- Monitoring and evaluating the performance management process
- Develop and monitor implementation of the Contact Centre operational policies, procedures, and processes.
- Maintain a motivated environment to ensure high staff morale and low attrition levels
- Implementation of the Contact Centre HR operations for both advisors & Team Leaders which include recruitment, training & discipline
- To participate in the planning of the Contact Centre Strategies and annual Budgets
- Improve Operational Efficiencies
- Develop and monitor implementation of the workplace health and safety practices
- Stakeholder engagement for sections on which the contact centre has direct dependencies.
- Development of direct reports to help them achieve their full potential through the PDP process
Qualifications for MTN Uganda Jobs 2022
Education:
- Bachelor’s degree in Business Administration, Social Sciences or any other relevant field.
Experience:
- 3- 5 yrs experience in a Call Centre environment in a supervisory position
- Training in supervisory fundamentals, HR practices, people and performance management.
Other Attributes:
- Good Communication skills
- Interpersonal skills
- Problem solving skills
- Coordination Techniques
- Negotiation skills.
- Decision Making Ability
- General Business Writing
- Contingency planning
How To Apply for MTN Uganda Jobs 2022
All interested and suitably qualified candidates should submit their applications through the link below.
Closing Date: 26th April 2022
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