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MTN Uganda Jobs 2022 – Supervisor (Call Centre)

MTN Uganda Jobs 2022

Job Title: Supervisor (Call Centre) – MTN Uganda Jobs 2022

Organization: MTN Uganda

Duty Station: Kampala, Uganda

Reports to: Manager (Call Center)

 

 

MTN Uganda Profile:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

 

 

Job Summary:

To coordinate and supervise the activities of the Team Leaders to ensure a smooth running of the online and back-office Contact Centre functions with high-performance standards.

 

 

Roles and responsibilities:

  • Monitoring and evaluating the performance management process
  • Develop and monitor implementation of the Contact Centre operational policies, procedures, and processes.
  • Maintain a motivated environment to ensure high staff morale and low attrition levels
  • Implementation of the   Contact Centre HR operations for both advisors & Team Leaders which include recruitment, training & discipline
  • To participate in the planning of the Contact Centre Strategies and annual Budgets
  • Improve Operational Efficiencies
  • Develop and monitor implementation of the workplace health and safety practices
  • Stakeholder engagement for sections on which the contact centre has direct dependencies.
  • Development of direct reports to help them achieve their full potential through the PDP process

 

 

Qualifications for MTN Uganda Jobs 2022

Education:

  • Bachelor’s degree in Business Administration, Social Sciences or any other relevant field.

Experience:

  • 3- 5 yrs experience in a Call Centre environment in a supervisory position
  • Training in supervisory fundamentals, HR practices, people and performance management.

Other Attributes:

  • Good Communication skills
  • Interpersonal skills
  • Problem solving skills
  • Coordination Techniques
  • Negotiation skills.
  • Decision Making Ability
  • General Business Writing
  • Contingency planning

 

 

How To Apply for MTN Uganda Jobs 2022

All interested and suitably qualified candidates should submit their applications through the link below.

Click here to apply

Closing Date: 26th April 2022

 

 

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