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MTN Uganda Jobs 2022 – Fresher Team Leader (Call Centre)

MTN Uganda Jobs 2022

Job Title: Team Leader (Call Centre) – MTN Uganda Jobs 2022

Organization: MTN Uganda

Duty Station: Kampala, Uganda

Reports to: Supervisor (Call Center)

 

 

MTN Uganda Profile:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

 

 

Job Summary:

To coordinate the delivery of excellent  service through effective leadership and management of Call Centre CSA’s.

 

 

Roles and responsibilities:

  • Provide coaching and support to advisors; developing them to ensure that they achieve their full potential
  • Perform Quality checks and implement measures to improve performance levels and meet objectives
  • Submit reports on performance of the assigned advisors
  • Audit advisor system access and activities that are risk prone.
  • Monitor advisor activities and provide real time feedback.
  • Implement Contact Centre critical business processes and suggest improvements
  • To implement motivational programs to keep morale and retention high.
  • Implement the Contact Centre HR operations in respect to advisor recruitment, training and discipline.
  • Participate in Contact Centre special projects as required.

 

 

Qualifications for MTN Uganda Jobs 2022

Education:

Experience:

  • Experience in a service driven organization
  • Customer interface, in person and or via the phone
  • 2-3 years’ experience in a Call Center environment
  • Telecommunication Industry trends

Other Attributes:

  • Good Communication skills
  • Interpersonal skills
  • Troubleshooting & Problem-solving skills
  • Telephone etiquette.
  • Negotiation skills.
  • Interpersonal skills.
  • Problem solving skills.
  • Decision Making Ability
  • General Business Writing
  • Commitment to quality, customer service and high performance
  • Flexibility

 

 

How To Apply for MTN Uganda Jobs 2022

All interested and suitably qualified candidates should submit their applications through the link below.

Click here to apply

Closing Date: 26th April 2022

 

 

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