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MTN believes that our culture is a strategic asset enabling our success. We express our culture through our values and vital behaviours. We believe in a culture of candour, collaboration and complete accountability to get it done. By instilling this in MTN employees we ensure that we are able to deliver on our strategy, and ultimately on our vision and mission.
We achieve this through what we consider to be MTN’s vital behaviours, which set the tone for what is expected of every leader and employee in interactions with each other and all stakeholders across the Group. These vital behaviours are reinforced through the work of the MTN Academy.
Deliver the overall management of the digital Retail payments ecosystem for the Informal segment.
Roles and responsibilities:
Main Job Functions:
Manage the MoMo payments roadmap for the informal segment (Group and Local FINCO)
Manage relationships with internal partners and third parties to scale the Informal Merchants growth opportunity
Manage the end to end design of the informal Merchants value propositions to ensure alignment to target customer expectations
Deliver effective key processes (e.g. onboarding, Liquidation etc.) to scale informal merchant base per set targets and SLA agreements
Liaise with Customer interfacing teams to resolve Informal Merchant complaints and put in place a framework for continuous improvement of the Informal Merchant proposition
Work with internal stakeholders to monitor the performance of existing products; cost-effectiveness to drive healthy contributory margins & pricing to ensure product/ service uptake and profitability
Utilize data-driven approach to deliver product, sector and insights and short to medium term plans
Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA’s)
Manage and implement the Informal Merchants product roadmap
Design of effective key process Informal Merchant ecosystem to deliver quality, efficiency within set standards and SLAs
Monitor performance of Informal Merchants; Value, Volume, Revenues
Work with external and internal partners to deliver brand building and awareness programs to support informal Merchants
Follow up on closure of identified service gaps
Develop product growth strategies aimed at increasing revenues
A bachelor’s degree or equivalent
Proficient with MS Office application especially Excel and PowerPoint
At least 3 years’ experience in Sales, Marketing, Customer experience or related business function
Prior experience in the Payment system organization will be an added advantage
Strong analytical skills
Creative and Observant
Ability to meet deadlines
Can take initiative
Independent but a Team Player
Alert to environment changes and trends
Good aptitude and adaptable
Must have attention to detail
How To Apply for MTN Uganda Jobs 2021
All interested and suitably qualified candidates should submit their applications through the link below.
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