Reports to: Manager (Revenue Assurance Operations Support)
No. of Vacancies: 1
MTN Uganda Profile:
Our Vision is to lead the delivery of a bold, new digital world to our customers.
MTN believes that our culture is a strategic asset enabling our success. We express our culture through our values and vital behaviours. We believe in a culture of candour, collaboration and complete accountability to get it done. By instilling this in MTN employees we ensure that we are able to deliver on our strategy, and ultimately on our vision and mission.
We achieve this through what we consider to be MTN’s vital behaviours, which set the tone for what is expected of every leader and employee in interactions with each other and all stakeholders across the Group. These vital behaviours are reinforced through the work of the MTN Academy.
Main Purpose of the Job
To improve revenues and profitability through the complete assurance of revenues and minimization of leakage
To support the local OPCO operations infrastructure for the performance of Revenue Assurance controls within MTN
To support the performance of the control environment in an effective and efficient manner
To support the incident management process relating to revenue and cost-impacting issues within MTN
To support overall Revenue Assurance Shared Service operational performance and interfaces to customers (MTN operations)
Roles and responsibilities of MTN Uganda Jobs 2021:
Provide input into RAFM strategy aligned with the overall MTN strategy
Engagement with OPCO Controls and Process DA to understand the risk and control framework for MTN RA operations.
Working with OPCO Controls and Process DA to provide input into new control design required for operational implementation.
Support of the process for implementation, ensuring:
Requirements are clearly defined and agreed
Solution design is compliant
Testing is performed
Implementations of the controls is achieved in terms of time and quality
Input to planning the RAFM execution of the operational framework, ensuring budget, time and capacity considerations are balanced with stakeholder and customer needs.
Undertaking of the local RO RAFM control performance , ensuring:
Timely receipt of data from all source systems
Validation of the accuracy and completeness of data from all source system
Control execution per the agreed schedule
Analysis of control results to identify exceptions
Root cause analysis to identify issues and incidents
Management of the suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed.
Support of the incident management process for responsible operations, including escalation management. This includes:
Issue review and approval of SSH raised incident reports
Issue analysis, confirming the nature and impact of the incident
Logging of the local RO control issues in the prescribed manner, format and system
Quantification of the leakage risk relating to the incidents identified
Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution
Escalation and communication of the impact of the issues to Group and local management and executives
Oversight of the incident resolution, ensuring service levels have been met.
Incident resolution and closure management, including final quantification and benefits identification.
Involvement, as key customer in the specification, evaluation, design and implementation of technologies
Support of interface with RAFM Group Technical Assurance and local IS departments
Managing the data quality issue resolution for the local OPCO with data owners.
Input of operational improvements required to reduce and mitigate risks identified
Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
Support for control gap closure, control quality and risk reduction improvement delivery
Reporting of improvement results and residual risk levels
Support for the framework development for the supply and performance of services from and to these customer and stakeholders
Supporting operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed
Support Fraud Management with investigations where required
Highlight any findings to Fraud that requires Fraud to investigate
Awareness of audit supplier expectations in relation to audit plans and approach
Providing audit support provided to auditors during the performance of the audit
Support the education of internal customers on the role of RA – through the RA Governance forums – and how they may contribute
Qualifications for MTN Uganda Jobs 2021
Essential – University Undergraduate Degree – B.Comm/B.Acc/LLB/BSC
Preferable – CISA/CISM qualification.
At least 2 years of experience in a complex, technology-oriented industry
A good appreciation of telecommunications technology
At least 2 years of working knowledge with internal control and governance systems and environments is essential
At least 2 years of data analytics experience
Standard desktop systems training – Microsoft Office applications
Telecommunications technology training would be advantageous
Audit training advantageous
Competencies for MTN Uganda Jobs 2021:
Audit and Assurance – Control Design – Basic Level
Applies basic control design principles in daily work. Includes: Source data quality validation, control timing and frequency verification.
Audit and Assurance – Planning – Basic Level
Plans their own work within an audit plan to meet timeliness and quality requirements.
Reactive in nature of involvement in the planning process.
Audit and Assurance – Control Evaluation – Basic Level
Assesses the suitability and effectiveness of controls performed oneself during the course of daily activities.
Evaluation leads to on-going improvement.
Evaluation generally reactive in nature.
Data Management and Analysis – Data Appreciation and Design – Intermediate Level
Has an appreciation of the data held within source systems within role and related roles
Includes where information is held, how data is structured and has a basic understanding of the relationships within the systems that are utilized by the individual.
Has a basic understanding of data model techniques.
Data Management and Analysis – Information Extraction Techniques – Basic Level
Understands the system source data for control purposes.
Has a basic understanding of the methods of data collection for purposes of role.
Manages the collection and scheduling of information in relation to control source data.
Manages issues in relation to data collection routines.
Ensuring data quality criteria for control source data are defined and met on a daily basis.
Data Management and Analysis – Data Modelling and Manipulation – Basic Level
Has a basic understanding of data fields in a data source and how these relate to the control being implemented.
Interprets the fields and values within a data source, in relation to the control and business objective being validated.
Is able to define a basic data model that the control output should include that allows for data analysis.
Can design analysis of data that provides for basic two dimensional data analysis allowing for control output analysis.
Technology Appreciation and Application – Network – Intermediate Level
Knowledge of network principles, systems and interconnectivity allows the individual to perform role without constraint.
Applies this knowledge in an integrated manner.
Can support the individual in assessing the functioning of the environment to support revenue assurance objectives.
Technology Appreciation and Application – Information Systems – Intermediate Level
Has a working knowledge of Information technology systems, as far as software logic, reference data and interconnectivity of systems is concerned.
Can apply this knowledge in performing their Revenue Assurance task, with the ability to identify the source of problems.
Operations Management – Control Operation Efficiency – Intermediate Level
Control operations are performed with a level of automation that allows the individual to utilize spare capacity to other value adding activity.
Understands the control operation sufficiently well to understand gaps and required improvements.
Some further room for improvement exists within the operational task management.
Operations Management – Problem Solving – Basic Level
Manages problems through operational-level issue delegation and follow-up.
Understands the nature of issues and interacts the problem owners to resolve them to time and quality.
Operations Management – Decision Making – Basic Level
Decision making relates to the individual role performed.
Decision making is performed through use of information produced within the role.
Decision making is restricted to immediate actions the individual requires as part of a pre-defined process.
Decisions tend to involve management review and approval.
Reporting and Measurement – Report Design and Modelling – Basic Level
Information produced based on predefined templates supplied.
Information is largely operational in nature and data presentation includes both numerical and graphical information.
Reporting and Measurement – Reporting Operational Effectiveness – Intermediate Level
Reporting production produced with a level of automation that allows time for information analysis and commentary.
Information gathering and collation tasks have evolved to the point where efficiencies have been achieved to a moderate degree
Reporting and Measurement – Decision Support and Reporting Communication – Basic Level
Individual provides information to report owner with limited involvement in the presentation and communication of information.
Project and Change Management – Project Planning and Design – Basic Level
Project planning includes multiple deliverables, which are designed with time and resource constraints.
Includes resource and capacity planning and dependencies that are structured against a timeline for departmental needs.
Project and Change Management – Project Delivery – Basic Level
Management of project activities performed as part of role.
Tracking of milestone delivery and slippage performed at a basic level.
Risk and issue analysis performed at a basic level for activities within a department or role.
Project and Change Management – Change Management and Assurance – Basic Level
Involved in change projects for the role performed.
Impact assessment performed for role, based on nature of change project.
Requirements, solution design and delivery management involvement limited to specific user role, supported by project leads and team. Reactive in nature.
Finance and Accounting – Financial Accounting – Basic Level
Understands the basic structure of the general ledger and subsidiary ledgers
Understands the principles of a revenue and cost of sales double entry in relation to the general ledger.
Financial accounting awareness extends to include the concepts of deferred revenues, accruals and the relationship between billing systems and financial accounting systems.
Finance and Accounting – Management Accounting – Basic Level
Understands the basic structure of the profit and loss account.
Appreciation of revenue and cost of sales impacts to profitability.
How To Apply for MTN Uganda Jobs 2021
All interested and suitably qualified candidates should submit their applications through the link below.
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