I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.
The Branch Operations Officer will primarily supervise and manage branch operations in order to achieve the Financial, Customer Service, People and Control objectives of the bank in accordance with the set policies and procedures.
Roles and responsibilities:
Ensure branch operations staff achieve their financial targets as detailed in the individual KPI’s.
Encourage operations staff to cross sale and refer business deals to the business team.
Administer the day to day running of the branch operations in line with bank policies and procedures.
Systems management i.e. provide systems rights approval, ensure all transactions are authorized timely.
Conduct regular branch control environment reviews and make recommendations as per findings to the Branch Operations Manager.
Supervise the administration of the vault through effective treasury management and maintain cash holdings within the approved limits.
Supervise the administration of the ATM and ensure that it’s up and running & also well reconciled on a daily basis.
Supervise all activities within the till area and ensure that teller’s tills are balanced and closed off at zero.
Achieve an acceptable audit rating for the branch by ensuring that controls are being adhered to
Ensure 100% KYC compliance on all accounts opened and account updates
Ensure lapses highlighted by DOROs are regularized
Ensure that daily General Ledger reconciliations at the branch are accurately prepared, submitted and outstanding items cleared within the business rules. Ie ATM reconciliation
Follow up on and ensure closure of all administration and IT issues raised by the branch team are resolved in a timely manner.
Ensure adherence to the risk management framework in identifying,
Controlling, monitoring and reporting risk.
Ensure that all branch assets and other infrastructural facilities are adequate, functional, safeguarded and able to support the business objectives as well as complement the corporate image/identity
Ensure effective and efficient service delivery to customers .
Ensure that all systems (Money transfer, Utility payments, Card registration and generation, Biometric Banking, Core Banking system etc) required for effective service provision are up and running and follow up to closure if any is missing.
Ensure customer complaints are captured in Navision, reported and promptly addressed
Ensure staff optimization for effective service delivery
The applicant must hold a first degree or its equivalent in any discipline.
Experience in sales and cash handling will be an added advantage
Knowledge of Bank’s product and service offerings
Possess good interpersonal/communication skills
Demonstrate an understanding of basic electronic banking trends and developments
Receptive to alternative views, open minded, flexible and adaptable
Basic accounting knowledge strong numerical skill
Willing to delight customers, above and beyond the call of duty
Has intimate knowledge of the customer’s needs & empathy for the customers situation.
Must be courteous, attentive, and patient in dealing with the public
Excellent communication skills (is able to communicate clearly, both written and in speech)
Feels comfortable handling large amounts of cash and working with computers and video terminals.
How To Apply for I&M Bank Uganda Jobs 2022
All candidates should apply online at the link below.
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