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I&M Bank Uganda Jobs 2022 – Fresher IT Helpdesk Officer

I&M Bank Uganda Jobs 2022

Job Title: IT Helpdesk Officer – I&M Bank Uganda Jobs 2022

Organization: I&M Bank Uganda

Duty Station: Kampala, Uganda

Reports to: Supervisor, Systems Administration



I&M Bank Uganda Profile:

I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence.  The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.



Job Summary:

To provide first-line technical service Desk support within the bank’s ICT service.



Roles and responsibilities:

  • Act as a single point of contact for staff regarding technology issues and queries and provide first and second line support
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Provide quick resolution and excellent customer service
  • Redirect unresolved issues to the next level of support personnel
  • Provide needed information on IT products or services
  • Log, maintain and take ownership of issues in the Help Desk system and provide appropriate reporting information
  • Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
  • To maintain an asset (hardware & software) database and track changes
  • Ensure that all necessary reports and information are prepared on time and to the highest standard of accuracy
  • Carry out End of Day functions on the banking applications
  • Maintain security of the bank’s IT assets and the safety, confidentially and integrity of data held within bank’s computer systems



Minimum Qualifications

Minimum Education Qualification:

  • BSc in Computer Science/Information Technology/ Software Engineering or any other IT related course from a recognized institution

Work Experience:

  • Minimum of 1-2 years’ demonstrated in an IT-related role

Required Competencies (Knowledge, Skills & Abilities):

  • Ability to troubleshoot the common network problems
  • Knowledge of the different hardware and software/Applications used on the network
  • Understanding the different system configurations
  • Ability to solve common computer user problems
  • Knowledge of policies and procedures
  • The ability to think logically and work as a team
  • Strong customer care & problem-solving skills
  • Attention to details



How To Apply for I&M Bank Uganda Jobs 2022

All candidates should apply online at the link below.

Click Here

NB: Only shortlisted candidates will be contacted.

Closing Date: 1st May 2022



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