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ENCOT Microfinance Uganda Jobs 2020 – 9 Diploma Call Center Agents

Job Title: 9 Call Center Agents – ENCOT Microfinance Uganda Jobs 2020

Organization: ENCOT Microfinance Uganda

Duty Station: Masindi


ENCOT Microfinance Uganda Profile:

Serving over 25.000 clients in 15 districts of the Mid- Western, Central, and Northern regions) of Uganda. ENCOT Microfinance Limited (ENCOT) is o social impact. fast-growing and innovative MFI operating a network of SIX branches located in Hoima, Masindi. Kigumba, Kagadi, Nakasongola and Kawempe.
ENCOT’s mission Is to provide financial and enterprise development services to low – income smallholder farmers and business communities, to support them navigate out of poverty through creation of own jobs.


Roles and Responsibilities:

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Minimum Qualifications: 

  • Minimum of Diploma in Social Work, Education, Business Administration, Mass Media and any other related field.
  • At least one (1) year of experience in Customer Service.
  • Good communication and Customer Handling skills.
  • Strong experience in networking, community mobilization, and facilitation.
  • Demonstrated experience and skills in research, analysis and report writing
  • Good interpersonal and both written and verbal communication skills
  • Personal qualities of integrity, credibility, and commitment to ENCOT’s mission and vision.
  • Proficiency in MS Office suite, good understanding of IT and its role in modern management as well delivery of services to target customers.
  • Outstanding communication and negotiation abilities


How To Apply for ENCOT Microfinance Uganda Jobs 2020: 

Interested applicants meeting the requirements should address applications as below and submit in PDF (Cover Letter and CV only) by email to [email protected]

Head of Human Resource
ENCOT Microfinance Limited
Head Office
Plot 68,Port Road, Masindi
P.O.BOX 388 Masindi- Uganda

Please note that only shortlisted candidates shall be contacted & ENCOT does NOT solicit for funds from job applicants.

Deadline: by 5:00pm. Friday 4th December 2020.

Posted in General Jobs In Uganda