Organization: Deposit Protection Fund of Uganda (DPF)
Duty Station: Kampala, Uganda
Reports to: Manager, IT Operations
Provide user and technical support and maintenance of the Fund’s IT infrastructure.
Deposit Protection Fund of Uganda Profile:
The Deposit Protection Fund of Uganda (DPF) is a Ugandan government agency that provides deposit insurance to depositors in Ugandan Banks, Credit Institutions and Microfinance Deposit-taking Institutions (MDIs).
Roles and responsibilities:
Maintain and prepare all paperwork for various IT activities.
Provide performance backup to retrieve data in case of emergency.
Assist staff to check and ensure resolution of computer issues.
Monitor computer operating systems.
Upgrade systems and escalate issues.
Ensure optimal performance and maintain records of service level agreements.
Documents issues and resolutions and track calls using current call tracking system and follow-up with users on open tickets.
Maintains technical documentation of networks, upgraded systems and associated architecture and IT standards and practices for IT systems acquisition, development and operations.
Maintains an inventory of software licenses, hardware equipment and applications deployed in all environments at the Deposit Protection Fund.
Conducts user acceptance testing of new and upgraded IT infrastructure.
Conduct technical reviews of own documents to achieve high quality and conformity to the Fund standards.
Performs general preventative maintenance tasks including patching and upgrades. on computers, laptops, printers, servers and any other authorized peripheral equipment.
Carries out evaluations of software or hardware and recommend improvements or upgrades.
Deals with hardware and application support queries and issues reported to the support desk and escalated issues which cannot be resolved internally but require external vendor assistance.
Resolves identified vulnerabilities on the Fund’s computing equipment (i.e. servers, workstations, laptops, tablets, smartphones, etc.).
Participates in testing of patches and vulnerability remediation solutions before application to production environment.
Conducts technical review of own documents to achieve high quality and conformity to the Deposit Protection Fund standards.
Manages network infrastructure devices such as firewalls, switches and wireless access points including installation, upgrades, and hardware refreshes.
Reviews alerts and notifications generated by the remote monitoring and management system and resolve accordingly.
Provides administration, support, and maintenance of the Fund’s IT Infrastructure and Security tools.
Performs other work-related duties as assigned, within your scope of practice.
System and process change requests.
IT infrastructure configuration documents and status reports
Technical investigation reports.
Periodic training needs assessments and quality reviews.
Acceptance Test Plans for business applications, testing schedules and reports.
Service Call updates, IT system incidents, applications and database status reports.
Technical documentation and reports e.g. IT Policies, Current Practices (MCPs), Standard Operating Procedures (SOPs) and Technical feature specifications for new systems.
A first-class or upper second-class bachelor’s degree in Computer Science, information systems/technology, engineering or other quantitative fields, from an accredited institution, is essential.
Professional certifications in relevant fields such as ITIL, CISSP, CCNA, CCNP MCSE Server Infrastructure, and other Microsoft and Cisco certifications are desired.
Knowledge and experience with UNIX/Linux/Windows server systems administration are desirable.
Knowledge or experience delivering mail, storage (SANs), NTP, VoIP, DNS, RADIUS, Web, Virtualization is desirable.
Knowledge or experience in server virtualization, Cisco Firewalls, Switches, Domain Name Services, and Active Directory Services is desirable.
Demonstrated proficiency in MS office packages is desirable.
Prior work experience is not a must.
How to Apply for Deposit Protection Fund Uganda Jobs – No Experience Graduate IT Operations Officer:
All suitably qualified and interested candidates are encouraged to apply online at the link below.
Deadline: 30th January 2020 by 5:00 pm.
NB: No employer should ask you for money in return for advancement in the recruitment process or for being offered a position. Please contact Fresher Jobs Uganda if it ever happens with any of the jobs that we advertise.